This license to access Outward Mindset Online® (OMO) and Outward Mindset Fundamentals Online® (OMF) is being granted solely to you, for your own individual use. You may not show any of the OMO or OMF Online videos to anyone else or in groups unless each one of the other individuals also has their own individual OMO or OMF Online license. You may not share any OMO or OMF Online Service Content with anyone else. This applies to all course content, including videos and PDFs. You may not share your OMO or OMF Online username and password with anyone else. You may not download and save any of the OMO or OMF Online videos. You may not incorporate any of the videos, text, exercises, or concepts in any speeches, presentations, articles, books, or other works. Please do apply lessons learned from the OMO and OMF Online courses in your personal and work life.

TROUBLESHOOT VIDEO PLAYBACK ISSUES

Many factors can influence video playback, including some that pertain to your computer or device. If you are not having a great viewing experience, please try these simple fixes.

  • Switch to “Auto” in the quality menu, if available. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
  • Check your bandwidth. Vimeo requires network speeds of 500 kbps or higher to stream their lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks.
  • Disable any browser extensions, plugins, or add-ons. Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you are having trouble, try disabling any active extensions one-by-one to find the culprit.
  • Restart your router and modem. Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
  • Update your browser. Browser software is continuously being improved. Make sure you are using the latest version of your browser for peak performance.
  • Close excess browser tabs or applications. Keeping too many applications open can slow everything down, including video playback. Especially on a mobile device, it is easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.
  • Clear your browser’s cache. Although this may sound simple, refreshing your cache can help with various issues, including playback.
  • Disable/Enable Hardware acceleration. Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes does not work well with older graphics cards. Try disabling or enabling this option within your browser settings.